Last updated November 25, 2020

Thank you for your purchase. We hope you are happy with your Mistmaster 3-in-1 Compact Misting System. However, if you are not completely satisfied with your device for any reason, you may return it to us. Please see below the different types of returns that we offer.

RETURN FOR REFUND OF UNUSED MISTMASTER

In that case, return must be requested within seven (7) days after receipt. Contact Bask within seven (7) days after receipt at 1-888-814-BASK or returns@bask-solutions.com. An authorized Bask representative will provide you with a Return Merchandise Authorization (RMA) number and prepaid shipping label.

All returned items must be in new and unused condition, with all original tags and labels attached. All contents must be returned, including sample treatments (unopened).

After receiving your return and inspecting the condition of your item, we will process your return.

Please allow at least seven (7) days from the receipt of your item to process your return.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

Please note that Bask will refund you, based on the price* of the Mistmaster, minus:

    • a $70 restocking fee
    • the cost of the prepaid shipping label

We will notify you by email when your partial refund has been processed.

* If you have bought a Mistmaster as part of a bundle, the price of the Mistmaster alone (minus the $70 restocking fee and the prepaid shipping label) will be taken into consideration to calculate the amount of your refund.

Important note:

If the item you return is not in new and unused condition, Bask will not be able to process the return and the refund. In that case, you will be notified and have thirty (30) days to contact Bask and pay the label for Bask to ship you back the item.

Exceptions:

The following items cannot be returned for refund: 

    • All accessories   
    • All treatments   
    • All parts   

 

RETURNS FOR REPLACEMENT OF ITEMS DAMAGED DURING SHIPPING

In case of items (Mistmaster, Accessories, Treatments, Parts) damaged during shipping, please contact Bask within seven (7) days after receipt. An authorized Bask representative will provide you with a Return Merchandise Authorization (RMA) number and prepaid shipping label. A replacement order will be sent to you.

 

RETURN FOR REPAIR OR REPLACEMENT OF MISTMASTER

Returns are authorized by Bask For Repair or Replacement WITHIN Warranty Period. In the event of a malfunction or failure of your Bask Mistmaster during the warranty period, please contact Bask. An authorized Bask representative may be able to help you troubleshoot the issue, or he/she will provide you with a Return Merchandise Authorization (RMA) number and prepaid shipping label. Bask reserves the right to determine whether to replace or repair the device on a case-by-case basis. 

Bask is committed to your satisfaction. In the event of a malfunction or failure of your Bask Mistmaster AFTER the Warranty Period, please contact Bask for assistance. Bask will assess the issue on a case by case basis.   

Exceptions:

Warranty only applies to the Mistmaster, not to the accessories, treatments and parts.

The following items cannot be returned for repair or replacement: 

    • All accessories   
    • All treatments   
    • All parts   

 

RETURN PROCESS

Before returning an item, please contact Bask at 1-888-814-BASK or returns@bask-solutions.com to obtain:

    • a Return Merchandise Authorization (RMA) number
    • a prepaid shipping label
    • the shipping instructions

Place the item securely in its original packaging and be sure to ship the device using the original shipping/storage carton, packing materials, and watertight plastic shipping bag, with the fuse removed. 

If you do not have the original shipping materials, contact Bask at 1-888-814-BASK or returns@bask-solutions.com for a ship kit.

Mail your return to the following address:

Bask
Attn: Returns
RMA #
13442 SW 131st ST
Miami, FL 33186
United States

DO NOT ship device without proper address, RMA number and original packaging. 

In every case, Bask provides you with a prepaid shipping label. Use the designated carrier/service and ship your device back to Bask within two (2) days of receiving the RMA. 

Responsibility for the costs of return shipping depends on the applicable Conditions for Return (described above).

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1-888-814-BASK
returns@bask-solutions.com